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RefWorks Citation Manager: Help & FAQ's

How do I get started with RefWorks?

To learn more about getting started, refer to the "Getting Started" tab in this tutorial, or visit one of the links below with guides and tutorials sponsored by RefWorks:

RefWorks 2.0 Quick Start Guide (pdf)

RefWorks 2.0 Tutorial

RefWorks Online Help

Why does RefWorks keep asking me for a Group Code?

Group codes are used by some institutions to help RefWorks identify a user's affiliation. We are using the library proxy server for all off-campus access to RefWorks and Write-N-Cite.

For Refworks: Use the links on this web site to Login to RefWorks from off-campus, since our links are proxy-safe.

Mac or Word 2007 users: Get the Group Code by following this link . Enter it as prompted by WNC. This option is recommended for Mac users, Word 2007 users, for those using beta versions of WNC, and for anyone experiencing access problems. Access to the Group Code is limited to current UNC-Chapel Hill affiliates.


Write-N-Cite used to work for me. Why won't it connect?

A newer version of Write-N-Cite might be available. If there are Write-N-Cite updates, try installing it to see if this fixes the problem.

To install the most recent version, login to your RefWorks account, select Write-N-Cite from the Tools menu, and follow the instructions.

What is RefShare?

RefShare is a feature that allows you to easily share references and folders from your RefWorks account with colleagues both inside and outside of the UNC community. You may want to use this feature for collaborative student projects, reading lists or faculty publications lists.

To use RefShare:

  1. While logged into RefWorks, click on Tools > Share References.
  2. Choose which references you want to share by clicking "Share Entire Database" or the "Share Folder" button next to the folder you want to share.
  3. Set permissions by checking and unchecking the selections on the RefShare page. 
  4. Click the "E-mail URL" button to send the link to your shared library.

    For more detailed instructions, visit the link provided:

    Note that even if you share a folder, your collaborators will not be able to add or edit references. They will, however, be able to add notes.

    How do I import UD catalog records into RefWorks?

    There is a direct export for RefWorks built into the individual record screens in the online catalog.  Perform your search, and click on "Cite This"  to import the item into RefWorks. (If you are not logged into Refworks, you will be directed to the logon screen)  See below:

    How do I export citations from a specific database?

    For detailed information on how to download your citations from particular databases, visit the following link to information provided by RefWorks:

    Directions for Exporting Citations from Article Databases

    How can I get RefWorks to work with Google Scholar?

    First, always search Google Scholar from the Blakley Library Database A-Z List.  This will allow RefWorks to use the library proxy server when you import Scholar references into RefWorks. Additionally, starting from the library web page will mean you also automatically have direct access, both on and off campus, to subscription articles already paid for through the library.

    Next, you'll need to set your Google Scholar preferences to enable importing of references into RefWorks.

    RefWorks or Write-N-Cite isn't working on my Mac. Help!

    Check out the Mac Users tab for RefWorks and Write-N-Cite advice targeted specifically at Mac users.

    Have Questions?