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      COWAN - BLAKLEY MEMORIAL LIBRARYUNIVERSITY OF DALLAS      

COVID-19: Student FAQs

Library Updates, FAQs and Resources for UD Students, Faculty and Staff for Spring 2020 COVID-19 Shutdown

Help for Students

We are here to answer any library questions and help students complete their research successfully. Please take a look at the FAQS below and, don't hesitate to contact us at reference@udallas.edu with any other questions or concerns! Also, look at the tabs above for other ways to contact us or to schedule an appointment with a librarian.

For getting started with research, our Subject Guides are very good resources. We miss seeing our students, so if you'd like follow us on Instagram and/or Facebook for COVID-19 info, as well as our usual light and fun library content!    Instagram Logo  Facebook Logo

Library Checkout FAQs

Q: I have books checked out, but I am not sure how or when I can return them. How can I turn in books to avoid issues with my account?

A: If you are in the Irving area you can return your books to the library book drop in the Braniff Foyer, or to the temporary book return bin in Haggar Foyer. If you are not studying locally this term, please mail your books back to the library. Send them to:

University of Dallas Library

Attn: Library Circulation

1845 E. Northgate Dr.

Irving, TX 75062

Q: Will I be fined for not returning a book on time?

A: No, the library went fine free for late returns last school year. But please do return your books, or instead of late fees you will be charged for the entire cost of the book.

Q: I need to check out a book, but I am not studying in Irving this semester. Can you mail me a book?

A: Yes, this is possible! Please email reference@udallas.edu with the title of the item you need and your mailing address.

Q: I need to check out a book, and I'm still in the Irving area. Can I pick up books without coming into the library?

A: Yes, this is possible! Please email reference@udallas.edu with a list of the items you need and the time you would like to pick them up.

Book Donation FAQs

Q: I'd like to donate a book to the Groundhog Library. Are you accepting donations at this time?

A:  Yes! Groundhog Library donations are welcome. Please label your donation as "Groundhog Library," and place your gently used book in the library return bin in Haggar Foyer or the book drop in Braniff Foyer.

Q: I'd like to donate a book to the Cowan-Blakley Memorial Library (not the Groundhog Library). Are you accepting donations at this time?

A: No, the Cowan-Blakley Memorial Library is not accepting book donations at this time. We will not be accepting book donations until conditions are safer.

Interlibrary Loan FAQs

Q: I am not able to return an ILL book. Will I be fined?

A: Fines have been suspended for interlibrary loan materials. If you are not in the Irving area and you need to return your interlibrary loan book, you can mail it to:

University of Dallas Library

Attn: Interlibrary Loan Dept.

1845 E. Northgate Dr.

Irving, TX 75062

Q: Can I still request an ILL book?
A: Yes, interlibrary Loan services for books resumed on June 15th, 2020. Please be aware that the turnaround time might be a bit slower than normal as the UD Library and many other libraries around the world are adapting to quarantine measures.

Q: Can I still request an article?

A: Yes, you may continue to request articles and books chapters which will still be sent to you electronically. Please be aware that the turnaround time might be a bit slower than normal as the UD Library and many other libraries around the world are adapting to quarantine measures. However, this is still a service that we provide! 

TexShare Program FAQs

Q: Can I get a TexShare card or renew my card while the library is closed? 

A: We will not be issuing or renewing TexShare Cards until the program resumes. More information about the program suspension can be found here.

Q: I'm not able to return my TexShare items during this state of emergency/shelter in place mandate. What should I do?

A: We will be extending the loan period for any items checked out by TexShare Card patrons indefinitely during the state of disaster. TexShare patrons need not return materials until the state of disaster is lifted.

Q: Will I be fined for TexShare materials I can't return during the state of disaster? 

A: We are waiving any fines or fees accrued by TexShare Card patrons during the state of disaster.

Accessing Online Resources FAQs

Q: My user name and password isn't working to log into the databases. What should I do?

A: Please make sure you are entering the first part of your email as your user name, and your whole student ID number starting with 900 as your password. In other words, if your email is jsmith1@udallas.edu your username is not jsmith1@udallas.edu, it is jsmith1.  

If this does not work, please email support@udallas.edu and tell the IT department that you need help resetting your Network password. You can also email reference@udallas.edu, and we will be able to give you a temporary password and email you the pdfs of the articles you need. 

Q: My professor put something in the online library reserves for my class. How do I get to it?

A: To get to electronic reserves, please go to this link: Electronic Reserves. Then you can search by instructor's name, subject, keyword, or just scroll through the list. Once you find your class and click on it, you'll be prompted for a password. Your instructor should have given you this password, but if you can't find it please email reference@udallas.edu, and we will share the password with you.

Q: I'm trying to access an e-book, but I'm not able to get in.

A: This could be a variety of issues, but we well help you figure out what's going on. Please email reference@udallas.edu for help with any e-book issues.