We are here to answer any library questions and help students complete their research successfully. Please take a look at the FAQS below and, don't hesitate to contact us at reference@udallas.edu with any other questions or concerns! Also, look at the tabs above for other ways to contact us or to schedule an appointment with a librarian. For getting started with research, our Subject Guides are very good resources.
Q: My user name and password isn't working to log into the databases. What should I do?
A: Please make sure you are entering the first part of your email as your user name, and your whole student ID number starting with 900 as your password. In other words, if your email is jsmith1@udallas.edu your username is not jsmith1@udallas.edu, it is jsmith1.
If this does not work, please email support@udallas.edu and tell the IT department that you need help resetting your Network password. You can also email reference@udallas.edu, and we will be able to give you a temporary password and email you the pdfs of the articles you need.
Q: My professor put something in the online library reserves for my class. How do I get to it?
A: To get to electronic reserves, please go to this link: Electronic Reserves. Then you can search by instructor's name, subject, keyword, or just scroll through the list. Once you find your class and click on it, you'll be prompted for a password. Your instructor should have given you this password, but if you can't find it please email reference@udallas.edu, and we will share the password with you.
Q: I'm trying to access an e-book, but I'm not able to get in.
A: This could be a variety of issues, but we well help you figure out what's going on. Please email reference@udallas.edu for help with any e-book issues.
Q: Can I still request an ILL book?
A: Yes, interlibrary Loan services for books is available. Please be aware that the turnaround time might be a bit slower than normal as the UD Library and many other libraries around the world are adapting to quarantine measures.
Q: Can I still request an article?
A: Yes, you may continue to request articles and books chapters which will still be sent to you electronically. Please be aware that the turnaround time might be a bit slower than normal as the UD Library and many other libraries around the world are adapting to quarantine measures. However, this is still a service that we provide!
Q: Can I get a TexShare card or renew my card while the library is closed?
A: Yes, we are issuing and renewing TexShare Cards. If you have any questions contact the Circulation Department at circulation@udallas.edu.
Q: I'd like to donate a book to the Cowan-Blakley Memorial Library (not the Groundhog Library). Are you accepting donations at this time?
A: No, the Cowan-Blakley Memorial Library is not accepting book donations at this time. We will not be accepting book donations until conditions are safer.