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      COWAN - BLAKLEY MEMORIAL LIBRARYUNIVERSITY OF DALLAS      

COVID-19: FAQs and Resources for Students

Library Updates, FAQs and Resources for UD Students, Faculty and Staff for Spring 2020 COVID-19 Shutdown

Help for Students

We are here to answer any library questions and help students complete the rest of the Spring Semester successfully. Please take a look at the FAQS below and please don't hesitate to contact us at reference@udallas.edu with any other questions or concerns! Also, look at the tabs above for other ways to contact us or to schedule an appointment with a librarian.

For getting started with research, our Subject Guides are very good resources. Additionally, this semester, we have extra free resources provided by JSTOR, textbook companies, and other research sources we don't usually have. We miss seeing our students so if you'd like follow us on Instagram and/or Facebook for COVID-19 info as well as our usual light and fun library content!    Instagram Logo  Facebook Logo

Checking Out/Returning Books FAQs


Q: I'm supposed to graduate this semester and have books checked out, but I'm not sure how or when I can return them. How can I turn in my books to avoid issues with graduation? 

A:  Please mail your books back to the library before graduation.  You should mail them to: 

University of Dallas Library
Attn:  Library Circulation
1845 E. Northgate Drive
Irving, TX 75062

Q: Will I be fined for not returning a book?

A: No. Due dates are currently extended to the end of the semester. If that changes, you will be updated by the library.

Q: I need to check out a book, but I had to leave Irving to return home. Can you mail me a book?

A:  Yes this is possible! Please email chohertz@udallas.edu for more information about this.
 

Q: I need to check out a book, and I'm still in the Irving area. Can I do that while the library is closed?

A: Yes, this is possible! Please contact chohertz@udallas.edu for more information. 

Book Donation FAQs

Q: I'd like to donate a book to the Groundhog Library. Are you accepting donations at this time?

A:  Yes! Groundhog Library donations are welcome. Please label your donation as "Groundhog Library," and place your gently used book in the library return bin in Haggar Foyer.
 

Q: I'd like to donate a book to the Cowan-Blakley Memorial Library (not the Groundhog Library). Are you accepting donations at this time?

A: No, the Cowan-Blakley Memorial Library is not accepting book donations at this time.

Interlibrary Loan and TexShare Card FAQs

 

Interlibrary Loan FAQs

Q: I am not able to return an ILL book. Will I be fined?

A: Do not worry about returning your ILL books for now. Please take care not to lose them, but you can wait until conditions improve to return them. The library will update you when things change.

Q: Can I still request an ILL book?
A: Unfortunately, no. We can only take electronic requests for articles and chapters at this time. Please contact reference@udallas.edu for help determining if certain chapters would be helpful or to help you find alternatives to the book you were wanting to request. 

Q: Can I still request an article?

A: Yes, you may continue to request articles and books chapters which will still be sent to you electronically. Please be aware that the turnaround time might be a bit slower than normal as the UD Library and many other libraries around the world are adapting to quarantine measures. However, this is still a service that we provide! 
 

 

TexShare FAQs

Q: Can I get a TexShare card or renew my card while the library is closed? 

A: We will not be issuing or renewing TexShare Cards until the state of disaster announced by Governor Abbott on March 13 is lifted.

Q: I'm not able to return my TexShare items during this state of emergency/shelter in place mandate. What should I do?

A: We will be extending the loan period for any items checked out by TexShare Card patrons indefinitely during the state of disaster. TexShare patrons need not return materials until the state of disaster is lifted?

Q: Will I be fined for TexShare materials I can't return during the state of disaster? 

A: We are waiving any fines or fees accrued by TexShare Card patrons during the state of disaster.

Logging into Databases/E-Books/Online Resources FAQs

 

Q: My user name and password isn't working to log into the databases! What should I do?

A: Please make sure you are entering the first part of your email as your user name, and your whole student ID number starting with 900 as your password. In other words, if your email is jsmith1@udallas.edu your username is NOT jsmith1@udallas.edu, it is jsmith1.  

If this does not work, please email support@udallas.edu and tel them  you need help resetting your Network ID. You can also email reference@udallas.edu, and we will be able to give you a temporary password. 

Also, please note that sometimes there is confusion between database searching and electronic reserves. Is your professor having you search for articles on your own, or did they say they had put up articles and readings online for you? If it's the second thing, you're probably looking for online reserves. Please see the question below for that! 

Q: I think my professor put something in online/electronic reserves, but how do I get to it?

A: To get to electronic reserves, please go to this link: Electronic Reserves. Then you can search by instructor's name, subject, keyword, or just scroll through the list. Once you find your class and click on it, you'll be prompted for a password. Your instructor should have given you this password, but if you can't find it please email reference@udallas.edu, and we will help you figure it out!


Q: I'm trying to access an e-book, but I'm not able to get in.

A: This could be a variety of issues, but we well help you figure out what's going on. Please email reference@udallas.edu for help with any e-book issues.

Q: I'm getting an error screen even though I put in my user name and password correctly.

A: Please email reference@udallas.edu and we will help you troubleshoot this problem. It could be a variety of problems, but will help you figure it out.