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      COWAN - BLAKLEY MEMORIAL LIBRARYUNIVERSITY OF DALLAS      

RefWorks Citation Manager

I'm having problems downloading citations from databases into RefWorks. Help!

If you are experiencing problems adding citations to your RefWorks library or trying to download/install Write-N-Cite, Safari is often the culprit.  It is recommended that you use Firefox as your primary browser for all things RefWorks-related.  If you don't currently have Firefox installed on your computer, you can download it for free by clicking here. Try repeating these tasks in Firefox and see if this solves the problem.  

I downloaded Write-N-Cite but can't log in. What's up?

If you are having Write-N-Cite problems, be sure that you have downloaded the Write-N-Cite plug-in designed specifically for Macs. 

If you have installed Write-N-Cite for Windows on your Mac, it will not function properly.  Write-N-Cite can be downloaded from within your RefWorks account.  Select Tools on the main menu, then choose Write-N-Cite.  Make sure to select Write-N-Cite for Mac at the top of the pop-up box.  Try properly uninstalling and then re-installing the right version of Write-N-Cite.

To properly uninstall Write-N-Cite on your Mac:

  1. Open a new Finder window by clicking the Finder icon in your dock menu (the little blue face).
  2. Open your Applications folder by clicking on the "A" icon along the left-hand side of your Finder window.
  3. Locate Write-N-Cite in your list of applications.
  4. Click and hold the Write-N-Cite program from this window and drag it into your Trash icon in your dock menu.
  5. To empty the files from your Trash and delete them permanently, hold Ctrl while clicking on the Trash icon.  This will bring up a new menu.  Select "Empty Trash."
  6. Restart your computer to make sure the change is complete.

I installed Write-N-Cite for Mac, but I don't see the toolbar in MS Word. What do I do?

First, try closing out Word completely and restarting it.  If the toolbar still isn't showing, check to make sure the Write-N-Cite toolbar is enabled in MS Word for Mac.  To do this, go to View --> Toolbars, and make sure Write-N-Cite has a check beside it. 

I'm using the Mac version of Write-N-Cite but can't log in off-campus!

Are you using an older version of Write-N-Cite?  Click here to find out how to access Write-N-Cite using a libproxy link.  This is supposed to automatically let Write-N-Cite know that you are affiliated with UNC.  However, this libproxy link sometimes encounters problems on Macs.  The best alternative solution is to enter the UNC Group Code before logging in rather than going through the libproxy link.  This is an extra step, but it will only take a second before you will be citing your papers! 

You can get the Group Code by following this link.

Why won't Write-N-Cite format my paper?

Are you trying to make changes to a "Final" document?

When you use Write-N-Cite to create your bibliography, Word for Mac will create a new document entitled "Final [Title you gave your document]."  This is different from the way the most recent version of Write-N-Cite formats papers on Windows machines.  On your Mac, this final formatted document cannot be modified using Write-N-Cite.  Trying to add new citations to this final document will only lead to frustration.  If you have already formatted your bibliography and have a final document in hand, be sure to make any additional changes to your working document.  This is the document from which you generated the final formatted version and should still have the RefWorks placeholders with the double curly-brackets {{ }} for your in-text citations.  You can make changes to this document and update your final document by going through the "Create Bibliography" process again in Write-N-Cite.  A good tip is to save your citation formatting for the very end of your writing process after you have made all necessary changes and additions.  Always save a working copy of your document along with your final formatted document in case you want to come back and make changes later.

Is your working document saved in a .docx format? 

The default format for most versions of Word for Mac is to save your work as a .docx file.  This file format can often cause problems with Write-N-Cite when working from your Mac.  If you are having trouble formatting your document, try saving that document as a .doc file.  You can make this selection by choosing File > Save As..> Word 97-2003 Document (*.doc) from the drop-down menu at the bottom of your save screen.  Once you've saved your file as a .doc, try formatting it using Write-N-Cite again.

Have you tried creating a new document?

Sometimes with Mac, Write-N-Cite issues are document-dependent.  Suddenly, Write-N-Cite doesn't seem to want to cooperate with a particular document anymore.  Creating a brand new document often solves this problem.  If you are having trouble inserting citations into your paper or formatting your bibliography, try copy/pasting your work into a new document and see if this helps.